Frequently Asked Questions
Everything you need to know about our premium wool collections.
What types of wool do you use in your products?
Creswick Wool specializes in high-quality natural fibers, including premium Australian Merino wool, luxurious Alpaca, and soft Cashmere blends, ensuring superior warmth and durability.
How should I care for my wool garments?
To maintain the longevity of your items, we recommend a gentle hand wash in lukewarm water with wool-approved detergent. Always dry flat in the shade and avoid tumble drying or wringing.
Do you offer international shipping?
Yes, we ship our woollen products worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific location and weight of the order.
What is your return policy?
We offer a 30-day return policy for change of mind, provided the items are unworn, unwashed, and in their original packaging with tags attached. Please note that certain sale items may be excluded.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products ethically sourced?
Sustainability and animal welfare are core to our values. We work closely with suppliers who adhere to strict ethical standards and sustainable farming practices to ensure the highest quality fiber.