Returns & Exchanges
At Creswick Woollen Mills, we want you to be completely satisfied with your premium natural fiber garments. If your purchase isn't quite right, we offer easy returns and exchanges within 30 days of delivery for all unworn items in original packaging.
Initiate Your Request
Log into our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items with all original tags attached and include the printed return authorization slip inside the parcel.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized postal location or courier drop-point.
Quality Inspection & Refund
Once our team receives and inspects your return for quality assurance, we will process your refund or dispatch your exchange within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing